Account-Specific Hours for Case Flags
NOTE: Out of the box since version 4.71, Case Flags offers a new setting called Custom Aging Speeds (https://support.vicasso.com/s/documentation/a1L1W000025Q3ZwUAK), where you can define additional aging speeds based on specific criteria such as specific Accounts straight into the App without the need for local automation. Vicasso recommends using Custom Aging Speeds, but if you still would like to manually configure Account-Specific hours, please continue reading. Account-Specific hours, also known as Account Level Flags, allow you to override the default hours specified on an account-by-account basis. Account-Specific hours can be set individually or in a group. These need not be specified for every account; the default hours specified will be used automatically in the absence of Account-Specific hours.