A typical release cycle is as follows:

1. Customers are notified via email of the planned upgrade date for their sandbox and production organizations. The notification will include detailed release notes so that customers can review the changes and take any action required.
2. We make the new version available on the AppExchange before the push upgrade.
3. Sandbox organizations are upgraded at approximately 05:00 UTC on the day of the scheduled upgrade, allowing customers to review and test the new release.
4. Approximately 2 weeks after the Sandbox push upgrade, Production organizations are upgraded at approximately 05:00 UTC on the day of the scheduled upgrade allowing all users to access the improved version of the application. If the upgrade results in a brief disruption for end users, we will send an email notification after the upgrade window.

Similar to Salesforce's weekly patch updates, we may, from time to time, push minor upgrades for bug fixes without announcement.

Frequently Asked Questions

What action should I take to ensure a smooth upgrade?
We go to great lengths to ensure the upgrade process will be seamless and automatic. Still, every organization is different, and there is always a chance of regression after an upgrade. To ensure a smooth production upgrade, we recommend:

• Carefully review the app's release notes.
• Testing in a sandbox before the upgrade in your production environment.
• Noting any field set inclusions, as changes may need to be reapplied due to the Salesforce platform behavior concerning upgrading fieldsets.

Why is Vicasso automatically delivering upgrades?
At Vicasso, customer success is our top priority. After an exhaustive review, we concluded that we could deliver a better customer experience by automatically delivering upgrades without requiring any customer effort.

Can I opt-out of automatic upgrades?
To provide the best experience possible, every customer needs to be running the same version of each app. Salesforce.com encourages all of their AppExchange partners to automatically deliver upgrades because the practice is proven to increase success. If you have an extenuating circumstance, please contact support@vicasso.com to fill out a push upgrade exclusion form. 

Will the version I have installed continue to be supported?
Vicasso will support customers with an active support entitlement, included with your purchase/renewal of the application. This is regardless of the version you have installed. However, our support team will recommend upgrading to the latest version as the first step in troubleshooting an issue or concern to rule out issues that have already been corrected in a package update. Failure to upgrade if deemed necessary will, unfortunately, result in the closure of your case.

Will I have to re-configure the app, or will my settings be retained?
The upgrade process is designed to retain your settings, and it is extremely unusual for settings to be lost or reset. Because every organization is different, we recommend testing each upgrade in a sandbox before your production environment is upgraded.

How long does it take to perform an upgrade?
Most upgrades take under 5 minutes to complete, but they can take longer depending on the current demand on your organization's Salesforce instance.

Where can I check if newer versions are available?
You can view whether upgrades are available for all of the installed packages by visiting the AppExchange logged in from your account, click on the user icon in the top right, and then select "My Installs & Subscriptions" from the menu. You will see an "Update Available" link for each listing where you do not have the latest version available on the AppExchange.

In addition, you can also check the Setup Experience of the Vicasso application to see if you have an upgrade available. Navigate to the Setup > Deliver the Best Experience tab > Click on the blue arrow to be directed to the AppExchange and perform the update.