Case Flag refresh (push notifications) in the Salesforce Console

Push notifications are visual indicators in a console that show when a record or field has changed during a user's session. If you use the Salesforce (Service Cloud) Console, you may want a visual indication when Case Flag is changed. Formula fields aren't supported "push notification fields", but you can monitor the Case Flag Date/Time field instead.

  • May 28, 2020
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004509
Details
Push notifications are based on the Salesforce Streaming API, and that doesn't support formula fields. This is documented here:

http://www.salesforce.com/us/developer/docs/api_streaming/Content/unsupported_soql_statements.htm

As such, its not possible to get the Case Flag image to change (including appear/disappear), but you can have the record highlighted when the flag is set or cleared by monitoring the "Case Flag Date/Time" field which drives the formula fields in Case Flags.

Push Notifications screenshot

For more information, see:
https://help.salesforce.com/HTViewHelpDoc?id=console2_push_notifications.htm
http://help.salesforce.com/HTViewHelpDoc?id=console2_push_notifications_view.htm

Title
Case Flag refresh (push notifications) in the Salesforce Console
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Case-Flag-refresh-push-notifications-in-the-Salesforce-Console