Case Flags Field Reference

This chart will help you understand the fields that come with the Case Flags application. This information will assist in including the appropriate fields in reports and list views as well as give a broader understanding as to the purpose of each field.

  • Jul 8, 2025
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004904
Details
Parent Object: Case
Field Label / NameField Description
Case Flag Age / Case_Flag_AgeThe total amount of time (in hours) that the current Case Flag has been active.
Case Flag Age Text / Case_Flag_Age_TextThe Case Flag Age decimal rendered as a eight-digit string.
Case Flag Business Age / Case_Flag_Business_AgeThe total amount of time (in business hours) since the Case Flag was set.
Case Flag Date/Time / ViewedFlagThe timestamp that the Case Flag was set.
Case Flag Date/Time Hours / ViewedFlagHoursAs of Case Flags version 4.47 this field has been deprecated and can safely be deleted.
Case Flags Escalation Time 1 / CaseFlagsEscalationTime1The date/time at which the business hours elapsed will reach Case Flag Age 1's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc. Note, in most instances this is the same date/time the flag was set.
Case Flags Escalation Time 2 / CaseFlagsEscalationTime2The date/time at which the business hours elapsed will reach Case Flag Age 2's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc.
Case Flags Escalation Time 3 / CaseFlagsEscalationTime3The date/time at which the business hours elapsed will reach Case Flag Age 3's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc.
Case Flags Escalation Time 4 / CaseFlagsEscalationTime4The date/time at which the business hours elapsed will reach Case Flag Age 4's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc.
Case Flags Age 1 Hours (1-4) / CaseTimeOffset1 (1-4)The amount of hours to wait before displaying the next Age Image in the Case Flag Field.
Case Flags Business Hours / CaseFlagsBusinessHoursA reference to the Case Flags Business Hours record used to calculate the Case Flag Business Age. This is set automatically and should not be manipulated.
Current Business Hours / CurrentBusinessHoursThe amount of business hours that have lapsed on the current day.
Business Hours Age 1,2,3,4 / Business_Hours_Age_x
Rollup Summary fields of the Business Hour Age values in Case Flags History Tracking records.
Age Hours 1,2,3,4 / Hours_Age_x
Rollup Summary fields of the Age Hours values in Case Flags History Tracking records.
Flag / CaseFlagThis should be used to display the Case Flag if your organization is not using business hours.
Flag (BH) / Case_Flag_BusinessThis should be used to display the Case Flag if your organization is using business hours.
Initial Response / Initial_ResponseTimestamp of Initial Response set the first time the Case Flag is cleared.
Initial Response Business Hours / Initial_Response_Business_HoursThe business hours between Date/Time Opened and Initial Response, based on the business hours assigned to the case.
Initial Response Hours / Initial_Response_HoursThe hours between Date/Time Opened and Initial Response.
Previous Business Hours / PreviousBusinessHoursThe amount of business hours that have lapsed prior to the current day. This field will only be populated if a case flag was left aging at the end of an organization's business hours.

Enable Case Flags / Enable_Case_Flags

Checkbox field used when Organization-Wide processing is disabled and Selective Processing is enabled in the Setup Wizard. Case Flags looks for this field on cases to determine if flags should be eligible to function on that specific case.

Aging Speed / Aging_Speed

Text field that displays the Aging Speed at the time the History Tracking Record was created. This field will update dynamically based on the criteria set in Custom Aging Speeds. 

Case Flags Sort / Case_Flags_Sort

Used for sorting Cases based on flag level and next escalation time.

 

Parent Object:  Case Flags Business Hours / FLAGS__CaseFlagsBusinessHours__c
Field Label / Name
Field Description
Business Hours / BusinessHours
The standard Business Hour record being referenced.
End Time Hours / EndTimeHours
As of Case Flags version 4.47 this field has been deprecated and can safely be deleted.
Midnight / Midnight
As of Case Flags version 4.47 this field has been deprecated and can safely be deleted.
Start Time Hours / StartTimeHours
As of Case Flags version 4.47 this field has been deprecated and can safely be deleted.
Today End Time / TodayEndTime
The current day's end time as defined in the standard Business Hour record.
Today Start Time / TodayStartTime
The current day's start time as defined in the standard Business Hour record.
 
Parent Object:  Account  (these are used on associated case creation to override the wizard settings)
Field Label / Name
Field Description
Case Flags Age 1 Hours (1-4) / AcctTimeOffset1  (1-4)
The amount of hours to wait before displaying the next Age Image in the Case Flag Field.


Parent Object: Case (The following fields are specifically available in the Case Flags Report & Metrics Extensions.)

Field Label / NameField Description
Case Business Hours with Company / Case_Business_Hours_with_Company__cIndicates the amount of time in Business Hours the customer was waiting on the organization to respond.
Case Business Hours with Customer / Case_Business_Hours_with_Customer__cIndicates the amount of time in Business Hours the organization was waiting on the customer to respond.
Number of Flag Clearing Emails /   Number_of_Flag_Clearing_Emails__cIndicates the number of Flag Cleared events which occurred from an Outbound Email.
Number of Cases / Number_of_Cases__c    
Indicates the number of Cases involved for reports on the Case Flags History Tracking object.
​Business Hours Elapsed (Current) / FLAGS_METRICS__Business_Hours_Elapsed_Current__cThe amount of business hours that have lapsed on the current day or zero if the Case is closed.
​Business Hours Elapsed (Previous) / FLAGS_METRICS__Business_Hours_Elapsed_Previous__cThe amount of business hours that have lapsed prior to the current day or if the Case is closed, to the closed date.
​Business Hours Elapsed (Total) / FLAGS_METRICS__Business_Hours_Elapsed_Total__cThe total amount of business hours from when the Case was opened until it was closed or until now.


 

Title
Case Flags Field Reference
URL Name
Case-Flags-Field-Reference