Action Recommended: Review your Case Flags record component configuration in Setup > Lightning App Builder and confirm your preferences for Set Flag, Clear Flag, and Follow-Up On. (v7.0)

 

Utility Bar component: The Utility Bar component was redesigned to emphasize the next case to work on, showing "Next Steps," an optional "Load More" button, and the total on the "My Cases" list view.

Switchboard: Service managers can use Quick Filters to control which cases are displayed, and user photos appear next to cases they own. Filters remain visible at all times, with one field filterable by default and more available with a click. 

Record page component: A new gauge-style indicator was added, with configurable "Set Flag" and "Clear Flag" buttons, and a setting that controls whether Follow-Up Process fields appear.

Switchboard loads and runs faster particularly with large case volumes. Switchboards with 100 or more cases now open one case owner's cases at a time. (v7.14)

Custom Aging Speed and Switchboard criteria support additional field types, including percent and number. Checkbox-and-Flow workarounds can be retired in favor of direct criteria.

"Case is not enabled for Case Flags" — The component now loads and shows tooltip text for users with the Case Flags End User permission set. Previously, it could fail to render or show this error when those users lacked access to history tracking fields. (v7.0)

"Manage Certificates" opens Certificate and Key Management — Clicking "Manage Certificates" on the Case Flags Setup tab now opens the Salesforce Certificate and Key Management setup page. Previously, after Salesforce's Summer '26 release, the button error'd. (v7.0)