Case Split Field Reference

This chart will help you understand the fields included with the Case Split application and the Case Split Agentforce extension. This information will assist in including the appropriate field in reports and list views and give a broader understanding of the purpose of the Splitter field.

  • Oct 30, 2025
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005174
Details

Case Split:

Parent Object: Case
 

Field LabelField NameField Description
Splittercsplit__Splitter__c

This field, defined in the Splitter Field Definition setting in the Setup Wizard, stores the Case Numbers of the cases involved in a split operation. It can store that data in the Original Case, the Newly Split Case, Both, or none.

 

Splitter Field Options from Case Split Setup

  • Original Case: displays the case number of the newly split case on the original case.
  • Newly Split Case: displays the original case number on the newly split case.
  • Both display the original case number on the newly split case and the newly split case number on the original case.
  • None: select if you do not want the Splitter field to populate any value.

 

Case Split Agentforce Extension:

Parent Object: Case
 

Field LabelField NameField Description
Split Confidencecs_agent__Split_Confidence__c

Visual signifier of the confidence that new issues are present in support cases. The split confidence in this field is translated into low, medium, or high ranges. This field should be used in list views and is part of the two packaged list views, "Cases To Be Split" and "My Cases To Be Split."

Split Confidence Datacs_agent__Split_Confidence_Data__c

Used by the AI model to store the information related to the new issue found. Should not be used in list views or page layouts.

Split Confidence Scorecs_agent__Split_Confidence_Score__c

Stores the confidence score, as a number ranging from 0 to 100, given by the AI that a new issue is present on support cases. 

Enable Split Detectioncs_agent__Enable_Split_Detection__c

When checked, cases will be processed by Case Split for potential new issues. Please ensure profiles have access to this field before creating a Flow for selective processing.

 

Title
Case Split Field Reference
URL Name
Case-Split-Field-Reference