InformationPermalinkHelp Permalinkhttps://support.vicasso.com/s/release-notes?id=ka3Vx000001WOekWhat's NewA new Case Split Agent Extension package is now available, providing access to enhanced AI functionality, including "Know When to Split" and "Smart Split". When added to the Case Page Layout, the Case Split Detector component alerts support agents to new and unrelated issues that should be split into new cases. (4.0) New licensing enforcement rules are in place, and the "Know When To Split" component will not show up on cases owned by unlicensed users or if the running user is also unlicensed. For more details, refer to this knowledge article. (4.11)New settings were added to the AI tab of Case Split, part of the Agent Extension. (4.13 and 4.14) Organization-Wide ProcessingAutomated Users ImprovementsSLDS2 updates were made to the package. (4.0) Now that Case Comments support HTML, the HTML body is populated when creating success comments during a split, including links to the cases rather than only referencing them by number. (4.1)The "Case Split Detector" component now respects the org's brand colors. (4.12)Organizations with the "Account.Name" field encrypted can now upgrade the package without encountering any errors. (4.15)When moving EmailMessages during a split, we now mimic the standard "Move Emails to a Different Case" functionality by removing tokens from the subject and body of emails, removing the references header, and updating the message identifier. (4.16)The "Unsaved Changes" prompt is now displayed whenever a user navigates away from the split page with unsaved changes before completing the split. (4.17)To avoid issues when the "Rich Text for Case Comments" setting is enabled in the organization through Salesforce's Support Settings, the custom setting to enable/disable rich text in the app has been deprecated. The CommentBodyRichtext will always be populated whenever a case comment is inserted. (4.18)Bugs FixedFixed an issue that prevented the "Case Split Detector" component, part of the Agentforce Extension package, from appearing as expected on the page. (4.1)Fixed the issue where if the "Cancel" button was clicked when splitting into a new case, the "Unsaved Changes" prompt, which confirms whether you want to leave the page, was not showing up. It is now displayed as expected. (4.15)Fixed issues related to the "Know When to Split" component when Lightning Web Security (LWS) is disabled in the org. (4.16)Fixed an issue in Winter '26 where the settings' descriptions in the setup wizard were all bolded in SLDS2. (4.18)Fixed the issue where users were unable to select the "Delete Original" option for the required related objects in the setup wizard. (4.18)To avoid internal server errors when loading the setup wizard, we removed the unnecessary license check for a retired integration feature between Case Split and File Slayer. (4.18)To stop the error "[Cannot read properties of undefined (reading 'value')]" when opening the split page, Case Split is now compatible with "Content Notes", a subset of Content Documents in Salesforce. (4.19)Known IssuesTitleCase Split Release Notes 4.0 - 4.19URL NameHelp URL NameCase-Split-Release-Notes-4-0-4-19