There are no major new features in this cycle — the emphasis has been on keeping the Split experience consistent, dependable, and free of friction for both agents and admins.

UI/UX

The Owner and Contact lookups on the Case Split page now return more focused results. The Contact lookup shows each contact's account name, so agents can tell apart contacts who share a name. When an account is already selected on the page, its contacts appear at the top of the list. The Owner lookup now lists internal users only, which keeps external users out of the results when agents assign the new case.

Split Page Failed to Load for Users Without Access to the Confidence Data Field — With Case Split AI settings enabled and the Agentforce Extension installed, users who lacked field-level access to the Confidence Data field could see the Split Page fail to load with a "No such column 'cs_agent__Split_Confidence_Data__c'" error. The Split Page now loads successfully regardless of the current user's access to that field. (v4.24)