Duplicate Attachments on CasesAttachments may be duplicated on cases when the Force.com Labs 'Email2Case Attachment Reassign' package is installed.May 28, 2020Knowledge
InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000004415SymptomsDuplicate attachments appear on cases.SolutionsDepending on your E2CP configuration, attachments may be stored on the email, the case or both. If you have the Force.com Labs Email Attachment Reassigner package installed, it will also copy any attachment on an Email Message to its respective case. Simply uninstall the Force.com Labs 'Email2Case Attachment Reassign' package because it is not needed when using Email to Case Premium.StatusThis issue is by design due to a duplication of functionality in Email to Case Premium and Force.com Labs Email2Case Attachment Reassign.Additional Informationhttp://appexchange.salesforce.com/listingDetail?listingId=a0N300000016cOVEAYTitleDuplicate Attachments on CasesURL NameHelp URL NameDuplicate-Attachments-on-Cases