E2CP Trigger Error: Errors occurred during the case update call of the Most Recent Public Comment trigger

The most recent public comments trigger can fail for a variety of reasons, including validation rules, record locks and recursive triggers.

  • Feb 6, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004392
Symptoms
Emails like the below are sent to the email address specified in the Apex Email Service for Error Routing indicating that a trigger failed to run.
 
Errors occurred during the case update call of the Most Recent Public Comment trigger. 
 
Failure Case Ids: 500xxxxxxxxxxxxxxx 

FIELD_CUSTOM_VALIDATION_EXCEPTION: Validation Rule Text
- or -
ENTITY_IS_LOCKED: the entity is locked for editing
- or -
CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: ClassNameHere: execution of AfterUpdate
- or -
A multitude of other Salesforce configuration related errors.
Solutions

Ideally, the root cause of the error should be addressed. For example, making sure a validation rule isn't violated. In some instances like Approval Process locks, it is not possible to avoid the error from occurring, but you can suppress the error notification.

The trigger updates the Most Recent Public Comment and Case History Text fields that are typically used in email templates. When the trigger fails, these fields will fail to be updated, but this may not matter if they are unused.

To disable the alert emails, please contact Vicasso support by emailing support@vicasso.com.

 

Status
Additional Information
Title
E2CP Trigger Error: Errors occurred during the case update call of the Most Recent Public Comment trigger
URL Name
E2CP-Trigger-Error-Errors-occurred-during-the-case-update-call-of-the-Most-Recent-Public-Comment-trigger