Email to Case Premium Field Reference

This chart will help you understand the custom fields that come with the Email to Case Premium application. This information will assist in including the appropriate fields in reports and list views as well as give a broader understanding as to the purpose of each field. Notes: As of version 9.0 of Email to Case Premium, where Canned Comments was redesigned to Canned Responses, the Canned Response Filter object only applies to Salesforce Classic and the Canned Response Category object is now being used for the Lightning Experience. The Category field from the Canned Response object has also been deprecated.

Jul 16, 2026
Knowledge

Details

Object	Field Label	API Name	Field Type	Field Description
Case	Additional Available	E2CP__AdditionalAvailable__c	Long Text Area(5000)	Stores additional email addresses on the New Comment page's Available Case Recipients section.
	Additional Available (Private)	E2CP__AdditionalAvailablePrivate__c	Long Text Area(5000)	Stores additional private email addresses on the New Comment page's Available Case Recipients section.
	AdditionalBCC	E2CP__AdditionalBCC__c	Long Text Area(5000)	Stores email addresses entered on the New Comment page's Additional BCC field.
	Additional BCC (Private)	E2CP__AdditionalBCCPrivate__c	Long Text Area(5000)	Stores private email addresses entered on the New Comment page's Additional BCC section.
	AdditionalCC	E2CP__AdditionalCC__c	Long Text Area(5000)	Stores email addresses entered on the New Comment page's Additional CC field.
	Additional CC (Private)	E2CP__AdditionalCCPrivate__c	Long Text Area(5000)	Stores private email addresses entered on the New Comment page's Additional CC section.
	AdditionalTo	E2CP__AdditionalTo__c	Long Text Area(5000)	Stores email addresses entered on the New Comment page's Additional To field. The SuppliedEmail (Web Email) value is added automatically on case creation if a valid Contact isn't associated.
	Additional To (Private)	E2CP__AdditionalToPrivate__c	Long Text Area(5000)	Stores private email addresses entered on the New Comment page's Additional To section.
	Case Thread Id	E2CP__Case_Thread_Id__c	Formula (Text)	A formula to generate the Salesforce Case Thread Id for display on detail pages or inclusion in email templates.
	Disable Email Distribution	E2CP__Disable_Email_Distribution__c	Checkbox	Setting this field to true disables the Email Distribution feature on a case-by-case basis if Email Distribution is enabled.
	ExtraEmails	E2CP__ExtraEmails__c	Long Text Area(4000)	Stores all email addresses on inbound emails. This data is used by Auto Create Contacts, Auto Add Case Team Members, and Auto Add Contact Roles.
	HistoryText	E2CP__HistoryText__c	Long Text Area(32000)	Contains a chronology of the most recent 25 public comments (up to 32,000 characters), for inclusion in email templates. Reflects all comments on the case regardless of how they were created, but only updates when a comment is submitted via the New Comment Page or processed by the Email Service.
	History Text Inc Private	E2CP__HistoryText_Inc_Private__c	Long Text Area(32768)	The same as HistoryText, including private comments.
	History Text Private	E2CP__HistoryTextPrivate__c	Long Text Area(32000)	Contains a chronology of the most recent 25 private comments (up to 32,000 characters), for inclusion in email templates. Reflects all comments on the case regardless of how they were created, but only updates when a comment is submitted via the New Comment Page or processed by the Email Service.
	History Text (HTML)	E2CP__History_Text_HTML__c	Rich Text Area(131072)	Contains a chronology of the most recent 25 public comments (up to 32,000 characters), for inclusion in email templates. Reflects all comments on the case regardless of how they were created, but only updates when a comment is submitted via the New Comment Page or processed by the Email Service, and stores Rich Text/HTML.
	History Text Inc Private (HTML)	E2CP__History_Text_Inc_Private_HTML__c	Rich Text Area(131072)	The same as History Text (HTML), including private comments.
	History Text Private (HTML)	E2CP__History_Text_Private_HTML__c	Rich Text Area(131072)	Contains a chronology of the most recent 25 private comments (up to 32,000 characters), for inclusion in email templates. Reflects all comments on the case regardless of how they were created, but only updates when a comment is submitted via the New Comment Page or processed by the Email Service, and stores Rich Text/HTML.
	Knowledge Base URL	E2CP__Knowledge_Base_URL__c	Text(255)	URL for Knowledge Base.
	Latest Inbound BH	E2CP__Latest_Inbound_BH__c	Picklist	Represents the current state of Business Hours each time a new inbound email is received through Email to Case Premium. Consider this field in your rule criteria for Auto-Response rules to send appropriate emails based on whether the current time falls inside or outside of Business Hours.
	Most Recent Private Comment	E2CP__Most_Recent_Private_Comment__c	Long Text Area(4000)	Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record.
	Most Recent Private Comment (HTML)	E2CP__Most_Recent_Private_Comment_HTML__c	Rich Text Area(32768)	Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML.
	Most Recent Public Comment	E2CP__Most_Recent_Public_Comment__c	Long Text Area(4000)	Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record.
	Most Recent Public Comment (HTML)	E2CP__Most_Recent_Public_Comment_HTML__c	Rich Text Area(32768)	Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML.
Case Comment Draft	BCC	E2CP__BCC__c	Long Text Area(8192)	Stores recipients entered on the New Comment page in the BCC field.
	Case	E2CP__Case__c	Lookup(Case)	Lookup to the Case that the Draft Comment is present on.
	CC	E2CP__CC__c	Long Text Area(8192)	Stores recipients entered on the New Comment page in the CC field.
	Comment Body	E2CP__Comment_Body__c	Long Text Area(32768)	Contains the content of what the agent has typed so far on the New Comment page before sending.
	Fields Updated	E2CP__Fields_Updated_1__c	Long Text Area(131072)	Fields that were updated in the New Comment page. List of field, oldValue, and newValue.
	Fields Updated 2	E2CP__Fields_Updated_2__c	Long Text Area(131072)	Used if there is no more available space in field 1.
	From	E2CP__From__c	Picklist	Stores the sender selected on the New Comment Page in the To field for Widespread Issues.
	Public	E2CP__Public__c	Checkbox	New Comment page Public/Private toggle value.
	Recipients Available	E2CP__Recipients_Available__c	Long Text Area(8192)	Stores recipients from the New Comment page available field.
	Schedule Comment For	E2CP__Schedule_Comment_For__c	Date/Time	Date and time of when the comment should be sent out.
	Sections Collapsed	E2CP__Sections_Collapsed__c	Picklist (Multi-Select)	New Comment page sections collapsed.
	Selected Files	E2CP__Selected_Files__c	Long Text Area(2048)	Stores IDs of the selected files on the New Comment page.
	Target Audience	E2CP__Target_Audience__c	Picklist (Multi-Select)	Used to indicate the audience of a Widespread Issue Communication, encompassing Case Owners, Customers or both
	Template	E2CP__Template__c	Text(18)	New Comment page selected Email Template Id.
	Template Locked	E2CP__Template_Locked__c	Checkbox	Indicates if the New Comment Page email template has a user-specified value.
	To	E2CP__To__c	Long Text Area(8192)	Stores recipients entered on the New Comment page in the To field.
	User	E2CP__User__c	Lookup(User)	Lookup to the User who had created the Draft Comment record.
	Widespread Issue	E2CP__Widespread_Issue__c	Lookup(Widespread Issue)	Lookup to the Widespread Issue object
Canned Response Bookmark	Canned Response	E2CP__Canned_Response__c	Master-Detail(Canned Response)	Master-Detail Relationship with Canned Response
Canned Response Category	Criteria	E2CP__Criteria__c	Long Text Area(32768)	Stores the criteria used for the Canned Responses Categories created.
Canned Response Category	Logic Formula	E2CP__Logic_Formula__c	Text(255)	Stores the Logic Formula for the Canned Responses Categories created.
Canned Response Category Relation	Canned Response	E2CP__Canned_Response__c	Master-Detail(Canned Response)	Master-Detail Relationship with Canned Response
Canned Response Category Relation	Canned Response Category	E2CP__Canned_Response_Category__c	Master-Detail(Canned Response Category)	Master-Detail Relationship with Canned Response Category
Canned Response Filter (Salesforce Classic Only)	Categories	E2CP__Categories__c	Long Text Area(32768)	The Canned Comment Categories available for selection on the New Comment page when the Case controlling field has a matching value.
	Controlling Field Values	E2CP__Controlling_Field_Values__c	Long Text Area(32768)	Values for the Case Controlling Field that will need to match for this group to be included in the available Canned Comment options for the New Comment page.
	Controlling_Field	E2CP__Controlling_Field__c	Text(255)	The field on Case, which will be checked to determine if this group should be included in the displayed Canned Comment options for the New Comment page.
	Description	E2CP__Description__c	Text(255)	Optional text describing the Canned Comment Filter and a way to distinguish it from other filters.
Canned Response	Active	E2CP__Active__c	Checkbox	Determines whether this canned response is available to be selected. Only records where Active = True are available on the New Comment page. Active = False essentially makes the record a draft.
	Comment	E2CP__Comment__c	Long Text Area(4000)	The text that is inserted in the Comment field on the New Comment page. Merge fields can be inserted much like in email templates using the field picker available on the edit page. (4000 chars)
	Comment HTML	E2CP__Comment_HTML__c	Rich Text Area(32768)	HTML version of the Comment field.
	Includes Flow	E2CP__Includes_Flow__c	Checkbox	Used to determine if the Canned Response is an Intelligent Response, with a merge field including a Flow. When checked, the Canned Response will display the AI sparkle icon on the New Comment Page.
	Last Used By	E2CP__Last_Used_By__c	Lookup(User)	Captures the last User to insert the Canned Response into a comment on the New Comment page.
	Last Used Date	E2CP__Last_Used_Date__c	Date/Time	Captures the last time the Canned Response was inserted into a comment on the New Comment page.
	Title	E2CP__Title__c	Text(100)	Titles are displayed in the picklist on the New Comment page and used for identification and selection purposes only. The title is not included in the comment when inserted. (100 chars)
	Usage Count	E2CP__Usage_Count__c	Number(18, 0)	Calculates the total number of times the Canned Response has been inserted into a comment on the New Comment page.
Email Message	Message Id	E2CP__Message_Id__c	Text(255) (External ID)	Stores the Message-ID email header of incoming emails received by Email to Case Premium.
Email Message	Private	E2CP__Private__c	Checkbox	This field will be checked when an email message sent via Email to Case Premium is private.
New Comment Action	Active	E2CP__Active__c	Checkbox	Active records will be displayed on the New Comment page.
	Classic URL	E2CP__URL__c	Long Text Area(32768)	The URL to which the user will be navigated after the comment is saved on the classic new comment page
	Label	E2CP__Label__c	Text(100) (Unique Case Insensitive)	The text to be displayed on the button.
	Lightning URL	E2CP__Lightning_URL__c	Long Text Area(32768)	The URL to which the user will be navigated after the comment is saved on the lightning new comment page.
	Notes	E2CP__Notes__c	Long Text Area(5000)	A long text area field for notes on the New Comment Action.
	Page Order	E2CP__Page_Order__c	Number(2, 0)	The order in which the buttons will display on the New Comment page.
Widespread Issue	Affected Case Count	E2CP__Affected_Case_Count__c	Roll-Up Summary (COUNT Widespread Issue Report)	The number of related Widespread Issue Reports
	Closed Date	E2CP__Closed_Date__c	Date	Date the Widespread Issue was resolved
	Description	E2CP__Description__c	Rich Text Area(32768)	Description of the Widespread Issue
	Most Recent Owner Comment - Private	E2CP__Most_Recent_Owner_Comment_Private__c	Rich Text Area(131072)	The most recent private comment from the Widespread Issue owner
	Most Recent Owner Comment - Public	E2CP__Most_Recent_Owner_Comment_Public__c	Rich Text Area(131072)	The most recent public comment from the Widespread Issue owner
	Previous Widespread Issue	E2CP__Previous_Widespread_Issue__c	Lookup(Widespread Issue)	Relates the new Widespread Issue to an existing Widespread Issue
	Status	E2CP__Status__c	Picklist	The status of the Widespread Issue
	Title	E2CP__Title__c	Text(255)	The title of the Widespread Issue
Widespread Issue Communication	Message Body	E2CP__Message_Body__c	Rich Text Area(131072)	Comment used in the Widespread Issue communication
	Target Audience	E2CP__Target_Audience__c	Picklist (Multi-Select)	Used to indicate the audience of a Widespread Issue Communication, encompassing Case Owners, Customers, or both
	Widespread Issue	E2CP__Widespread_Issue__c	Master-Detail(Widespread Issue)	Widespread Issue number related to this Communication
Widespread Issue Report	Case	E2CP__Case__c	Lookup(Case)	The Case associated with the Widespread Issue
Widespread Issue Report	Widespread Issue	E2CP__Widespread_Issue__c	Master-Detail(Widespread Issue)	The Widespread Issue associated with the Case
Widespread Issue Solution	Best Solution	E2CP__Best_Solution__c	Checkbox	Indicator of Solution being selected as best
	Description	E2CP__Description__c	Rich Text Area(131072)	Description of the Solution
	Score	E2CP__Score__c	Roll-Up Summary (SUM Widespread Issue Solution Vote)	The sum of the Vote Score for all related Widespread Issue Solution Votes
	Summary	E2CP__Summary__c	Text(255)	Summary of the solution to the Widespread Issue.
	Widespread Issue	E2CP__Widespread_Issue__c	Master-Detail(Widespread Issue)	Widespread Issue number related to the Solution
Widespread Solution Vote	User	E2CP__User__c	Lookup(User)	User who voted on the Solution
	Vote	E2CP__Vote__c	Picklist	Indicates whether a vote was an Upvote or Downvote
	Vote Score	E2CP__Vote_Score__c	Formula (Number)	Total Vote Score. Downvotes represent -10 points, and Upvotes represent +10 points.
	Widespread Issue Solution	E2CP__Widespread_Issue_Solution__c	Master-Detail(Widespread Issue Solution)	Solution related to the Vote

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Email to Case Premium Field Reference

Email to Case Premium Field Reference

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