InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000005123What's NewA new "Owner for Closed Case Updates" setting has been added to complement the existing "Status for Closed Case Updates" option with an ownership change in addition to re-opening the case. [Change 00190748] (7.19)Added a new "E2CP__append" URL parameter on the lightning New Comment page which appends text to the comment body. The classic New Comment page now supports a new "append" URL parameter as well. [Change 00195549] (8.13)ImprovementsPagination controls have been added to the top of Timeline to reduce the need for scrolling to the bottom to go to the next page when there are multiple pages of comments. [Change 00194188] (7.19).The Time Closed until New Case Creation setting will now respect Update variation criteria. [Change 00192318] (7.19).While drafting a comment on the Lightning New Comment page draft attachments can now be sorted by File Name, Created Date, and Size. [Change 00194571] (8.1)Making changes in E2CP Setup and navigating away will now prompt to save changes. [Change 00195016] (8.11).The classic New Comment page will now save public/private on drafts. [Change 00197064] (8.14).The classic Comment List page will no longer display comments in a narrow column on mobile. [Change 00198413] (8.16).A new "Support Address" From address option is now available when sending public broadcasts. Additionally, the From address in the email preview will now accurately reflect what is displayed on the outbound email and show the reply address. [Change 00197766] (8.16).Variations for the "Owner for Closed Case Updates" setting can now be defined in Setup. [Change 00197677] (8.17)Required fields and validation rules on ContentVersion will no longer result in a "Image upload failed" error while adding inline images on the Lightning New Comment page or Customer Reply & Timeline component. A modal to edit the additional fields will now be displayed in these scenarios. [Change 00197652] (8.17).Outbound message comments will now use use a preview URL for inline images instead of the download URL. [Change 00194653] (8.17).Bugs FixedThe Lightning New Comment page has been updated to avoid a scenario where a draft comment is sometimes created at the time that a comment is sent. [Change 00194126] (7.18)Resolved issue where the Map Lead to Case configurations wasn't being respected. [Change 00194337] (7.18)Resolved issue where inbound email attachments were being inserted twice. [Change 00194229] (7.18)Broadcasting from a Widespread Issue with more than 25 cases should no longer result in an Unable to Obtain Exclusive Access error. [Change 00194853] (8.1).The Lightning New Comment page will no longer unexpectedly truncate the Case Number in the header when the Case Number includes a prefix. [Change 00195475] (8.13).Fixed an issue that made scrolling very slow in some parts of the Lightning Setup page. [Change 00195382] (8.13)The Widespread Issue component has been updated to avoid displaying issues closed today as active when "Archive Issues Marked Resolved" is set to "Immediately". [Change 00197937] (8.15).Resolved an issue in salesforce console navigation where timeline may fail to load comments and appear like the Widespread Issue Timeline. [Change 00198202] (8.16).Applied a change that should help avoid a rare infinite spinner issue [Change 00198251] (8.16).Added a mechanism to detect and handle a specific rare error scenario while using the lightning New Comment page or Reply & Timeline which would cause an infinite spinner to display. Also resolved an error when adding the Reply & Timeline component in the Digital Experience App Builder. [Change 00199773] (8.17).TitleEmail to Case Premium Release Notes 7.18 - 8.17URL NameHelp URL NameEmail-to-Case-Premium-Release-Notes-7-18-8-17