Email to Case Premium Release Notes 8.18 - 8.30

  • Nov 2, 2022
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005167
What's New
  • New/updated Account and Lead Lookup settings for better Contact vs. Lead handling on new Cases. [Change 00199745] (8.18)
    • Enable Account Lookup on Contact Creation: if the domain portion of the email address matches a single account's Website address, that account will be used when the new contact is created.
    • Enable Account Lookup on Case Creation: when enabled, if the domain portion of the case creating email address matches a single account's website address, that account will be used when a new case is created.
    • Map Lead to Case: 
      • Do not map Lead Records on new Cases
      • Automatically map Lead Records on new Cases
      • Create new Contact Records instead and map them on new Cases
  • E2CP Setup now supports variations on the "Show Message Recipients at the Top of Comments from Outbound Emails" and "Display Warning for Public Comments" settings in the New Comment Page tab in [Change 00200282] (8.20).
  • A new "Enable Message-ID Threading" setting has been added in setup to disable or enable the new threading behavior. [Change 00201323] (8.21).
  • Added support for the following fields to be encrypted: Account.Phone, Contact.Email, Lead.Email, and EmailMessage.ToAddress. [Change 00201591] (8.22)
  • "Comments Send From" can now be configured on the customer Reply & Timeline component in the Experience Builder, additionally the end user can choose to Send As themselves or to stick with the reply address display name. [Change 00201501] (8.25).
  • Widespread Issue Status Options can now be marked as closed or open in setup. Additionally, the Closed Date will now automatically populate when the status is closed or clear when re-opened. [Change 00197982] (8.25)
  • A message will now be displayed in place of components for unlicensed users. [Change 00200504] (8.25).
  • A new "Enable Scheduled Comments" setting has been introduced in Email to Case Premium Setup to allow drafts to be scheduled and automatically sent at a later date. [Change 00202727] (8.26).
Improvements
  • Internal and Customer Timeline now share a common component. The internal Timeline now supports search highlighting and file navigation within the preview in large regions. Additionally, the Customer Timeline now supports pagination [00199990] (8.18).
  • E2CP will now discard duplicate messages that have already been received. [Change 00201303] (8.21).
  • E2CP now populates the standard MessageIdentifier field in order to provide support for standard and third-party functionality. [Change 00200750] (8.18)
  • Email to Case Premium Setup will now display in a read-only mode when lacking the Customize Application permission necessary to make any updates and display a warning message. [Change 00200359] (8.23).
  • Whitespace is now ignored for email delimiters in Case Comments allowing for comments with text wrapping to be processed as expected instead of showing prior comment history in the latest comment body. [Change 00198918] (8.23).
  • The public comment warning will now be displayed on New Comment page load. [Change 00201835] (8.23)
  • Added a new hidden DISABLE_MESSAGE_ID_CHECK setting. [Change 00201955] (8.23).
  • Updated setting description for Save Inbound Email Headers for clarity. [Change 00203238] (8.26).
  • The schedule comment notifications on the Lightning New Comment page have been updated for clarity. [Change 00203485] (8.28).
  • Converted the Exclude List setting from using a text field to a list in order to allow for more than 10 email addresses to be added. [Change 00203906] (8.30)
Bugs Fixed
  • HTML body is not processed when the plain text body is blank. [Change 00200726] (8.18)
  • While editing Status Options in the Widespread Issues tab of setup, the delete button will now be grayed out when no value is entered to avoid confusion and saving will no longer append a blank value to the list of Status Options. [Change 00200535] (8.18).
  • Updated Timeline to avoid a rare "Cannot read properties of undefined (reading 'isConsoleNavigation')" error. [Change 00200365] (8.18)
  • Various console fixes for the improved Timeline have been added including opening the email preview in a new console tab instead of a browser tab. [Change 00201344] (8.20)
  • Most recent comment fields on Case are now manually truncated in E2CP automation to avoid issues with local automation. [Change 00200892] (8.21)
  • Resolved a "[Cannot read properties of undefined (reading 'split')]" error when viewing the timeline on some Widespread Issues. [Change 00201502] (8.22).
  • When sending a public broadcast, the characters remaining will no longer incorrectly include all emails for all cases which incorrectly put it over the limit too soon. [Change 00202124] (8.23).
  • Pressing Enter in certain fields will no longer lead to an infinite spinner while using the Lightning New Comment page. [Change 00202456] (8.23).
  • Resolved an issue preventing the Edit Fields buttons from working in Email to Case Premium Setup in 8.23 from change 00200359. [Change 00202613] (8.24).
  • Disablement of the "Include Forwarded CC Addresses" setting will now be respected. [Change 00203273] (8.26).
  • The Open List button on Timeline will now be hidden when "Show Open List Button" is not checked in Lightning App Builder. [Change 00203503] (8.28).
  • When adding a Case Team Member via the Lightning New Comment page the Team Role is now respected when Lightning Web Security is enabled in Session Settings. [Change 00203605] (8.28).
  • Resolved an issue preventing scheduled comments from sending when "Controlling Field" is not "Case Origin" in Email to Case Premium Setup. [Change 00203710] (8.29).
Title
Email to Case Premium Release Notes 8.18 - 8.30
URL Name
Email-to-Case-Premium-Release-Notes-8-18-8-30