InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000005230What's NewEmail to Case Premium now supports knowledge bases residing outside of Salesforce. [Change 00209005] (8.42)Improvements to the Timeline's File Viewer with a larger preview and options to download files. [Change 00208836] (8.43)ImprovementsWhen Enhanced Email is not enabled, the "Add Email Messages to Contacts/Leads/Person Account Records setting" setting will be grayed out in E2CP setup. [Change 00208520] (8.43)In E2CP setup when "Insert New Inbound Files As" is "Salesforce Files" the "Incoming Attachment Placement" option will no longer have the "Case with link on Email" and automatically switched to "Both" since they are equivalent for the Salesforce Files option. [Change 00209270] (8.43)E2CP has been updated to support variations for the "Status for Closed Case Updates" and "Reference to the Original Case" settings. [Change 00208860] (8.43).Additional variations have been added in setup for the New Comment Page collapsed sections and default private template. [Change 00208858] (8.43).Case updates have been optimized while sending comments from the Lightning New Comment page. [Change 00203524] (8.43).Private email recipients that were not included in public emails will no longer show up in the To, CC, Additional Recipients fields of the customer Reply & Timeline component. [Change 00208899] (8.43).Improved the code around Lightning Web Security not being enabled and how it would trigger errors with the new file viewer in Timeline. [Change 00209989] (8.48)Messages sent from outside of E2CP will also be checked to match Message Ids. [Change 00210071] (8.49)The History Text field now renders appropriately in both plain text and HTML emails. [Change 00209679] (8.49)E2CP will store Message Ids following Salesforce standards, with the <> included, and also check for the old format for backward compatibility. [Change 00210208] (8.50)Bugs FixedAdded a workaround for a platform issue that could result in a System.UnexpectedException to occur when comments or canned comments are created via E2CP. [Change 00209148] (8.42).Updated SetMostRecentPublicComment trigger to avoid a "System.NullPointerException: Attempt to de-reference a null object" error. [Change 00209517] (8.43).Fixed an error when loading the Setup Wizard related to lightning knowledge being named anything other than Knowledge__kav. [Change 00209550] (8.43)Fixed a bug that was preventing the Widespread Issues Timeline to load correctly. [Change 00209693] (8.44)Fixed a bug with toast notifications not showing up correctly when Scheduled Comments were canceled via a status update or inbound email message received. [Change 00209807] (8.45)Fixed a bug where a popup error would show up when viewing files in Timeline. [Change 00209939] (8.46)Fixed a bug where an error would pop up when downloading/deleting images through the file previewer in Timeline. [Change 00209953] (8.47)Resolved an issue preventing the latest comment from showing up in the email preview. [Change 00210344] (8.51)Certain fields such as Status were incorrectly being saved even though not included in the Edit Fields section. [Change 00210447] (8.52)TitleEmail to Case Premium Release Notes 8.42 - 8.52URL NameHelp URL NameEmail-to-Case-Premium-Release-Notes-8-42-8-52