Email to Case Premium error handling for inbound emails

You are using Email to Case Premium for processing inbound emails and would like to ensure that a notification is sent to an administrator / distribution group if an inbound email cannot be successfully processed.

  • May 28, 2020
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004319
Symptoms
You are using Email to Case Premium for processing inbound emails and would like to ensure that a notification is sent to an administrator / distribution group if an inbound email cannot be successfully processed.
Solutions
Email to Case Premium uses a custom apex email service for handling inbound emails, and an error routing address can be defined within the email service.

For additional specifics, please refer to the following documentation.
Status
Additional Information
Title
Email to Case Premium error handling for inbound emails
URL Name
Email-to-Case-Premium-error-handling-for-inbound-emails