Error inactivating survey: FIELD_INTEGRITY_EXCEPTION, Templates used by other resources must remain in a folder other than your Personal template folder, and cannot be deleted or deactivated: Folder ID: [FolderId]

You're trying to inactivate a survey from the Survey Builder, and see the following error: FIELD_INTEGRITY_EXCEPTION, Templates used by other resources must remain in a folder other than your Personal template folder, and cannot be deleted or deactivated: Folder ID: [FolderId]    

  • Nov 16, 2023
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005297
Symptoms

Solutions

This error is observed if the email template for the survey in question is currently being used in local automation, such as in an Email Alert fired by a Flow that is triggering the surveys to be sent.

To resolve it, please make sure the email template is not currently in use.

Status
Additional Information
Title
Error inactivating survey: FIELD_INTEGRITY_EXCEPTION, Templates used by other resources must remain in a folder other than your Personal template folder, and cannot be deleted or deactivated: Folder ID: [FolderId]
URL Name
Error-inactivating-survey-FIELD-INTEGRITY-EXCEPTION-Templates-used-by-other-resources-must-remain-in-a-folder-other-than-your-Personal-template-folder-and-cannot-be-deleted-or-deactivated-Folder-ID-FolderId