Errors using Case Merge Premium after Winter '21 release of Salesforce

You have Case Merge Premium in an Org that was just upgraded to use the Winter '21 release of Salesforce and start to see errors when using the App.

  • Aug 28, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004970
Symptoms
Possible errors:
  • In the Lightning Component you see the following error message: "You do not have access to the Apex class named 'CaseToolsCtrl'"
  • Icons on Cases appear to be broken
Solutions

Solution:

To overcome these errors, please upgrade to the latest version of Case Merge Premium available in the AppExchange.

You can follow the instructions in the article below:

How Do I Upgrade an AppExchange App?
http://kb.internetcreations.com/?kb=000004775

If after the upgrade you're still facing issues, please open a case with Vicasso Support and grant us login access, the Org ID and steps to replicate the issue.

Status
Additional Information
Title
Errors using Case Merge Premium after Winter '21 release of Salesforce
URL Name
Errors-using-Case-Merge-Premium-after-Winter-21-release-of-Salesforce