• In the Lightning Component you see the following error message: "You do not have access to the Apex class named 'CaseToolsCtrl'"

• Icons on Cases appear to be broken

Solution:

To overcome these errors, please upgrade to the latest version of Case Merge Premium available in the AppExchange.

You can follow the instructions in the article below:

How Do I Upgrade an AppExchange App?
http://kb.internetcreations.com/?kb=000004775

If after the upgrade you're still facing issues, please open a case with Vicasso Support and grant us login access, the Org ID and steps to replicate the issue.