How Email Distribution Compares to local automation and Email Alerts

The Email Distribution feature enables support reps and other users and contacts associated with a case to "close the loop" via email without having to log into Salesforce. The feature acts like a mailing list for each of your cases. A classic use case is to enable Case Owners or Case Team Members to respond to customers from a mobile device, while capturing the response in Salesforce and not exposing the user's personal email address. This article compares Email Distribution to local automation and Email Alerts.

  • Oct 30, 2025
  • Knowledge

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https://kb.vicasso.com/?kb=000004789
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  • Email Distribution sends attachments received in inbound emails, which is not possible with local automation, even with a Visualforce email template.
  • Local automation cannot dynamically select the recipients it emails based on the recipients included in an inbound email; it will "scatter shoot" all recipients.
Example: if your Email Alert is configured to email the Case Owner, Case Contact, and Case Team Members, and the Case Contact sends an email, they will receive a copy of the email even though they were the initial sender.
 
  • [For non-Case Feed users only] Email Distribution can safely facilitate private internal conversations via email by ensuring that private correspondence is sent only to authorized domain names.
  • Organization-wide addresses and email templates are automatically selected for use with Email Distribution. Numerous Email Alerts would be needed to set up all of an organization's combinations.
  • Email Distribution features email loop protection built-in.
For more information on the features, limitations, and best practices for Email Distribution, refer to the official E2CP Documentation.


For additional information, contact your Vicasso Account Executive, or email e2cpremium@vicasso.com.
 

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How Email Distribution Compares to local automation and Email Alerts
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How-Email-Distribution-Compares-to-local-automation-and-Email-Alerts