You do not need to allocate a Case Flag license to every user in your Org, however, each user that intends to interact with the Case Flags application will require a license.

 

A license is needed for:

• The user configuring Case Flags in the org, which is usually a System Administrator.
• Each user that needs to view or update Case Flags and its component on case records.
  
  • Sales & Marketing Users, for example, do not generally need licenses, as they don't directly interact with the case object to communicate with customers.
• Each user that will interact with Switchboard.
• Each user that will interact with the Utility Bar Component.
• A single license is required for whichever user Email-to-Case runs under.
  • If you are using (standard) Email-to-Case, this is the user specified as the Automated Case User under Setup > Customize > Cases > Support Settings.
  • If you are using Email to Case Premium, it is the user that is specified as the Context User in the Setup Wizard, and within the Apex Email Service. 
• If you are using Business Hours, a job will run nightly as the user that enables the Business Hours setting in Case Flags. Please ensure this user is licensed at all times for the job to complete successfully.
  • • You can easily change this user by logging in as that new user and disabling and re-enabling the Business Hours setting in the Setup Wizard.

 

A license is not needed for:

• If you are using a Customer/Partner Community or Portal, those users do not need to be licensed in most instances.

 

For more information, see "Assigning Licenses for Installed Packages" by clicking on Help & Training at the top of your Salesforce.com account or contact caseflags@vicasso.com.