Scheduled Comments is a new feature of Email to Case Premium available starting in version 8.26, and it is dependent on the 'Draft Comments' feature being enabled. It uses a scheduled Flow to send out the comment at the desired future date and time.

To enable 'Scheduled Comments', first enable 'Draft Comments' in the New Comment Page tab of the Setup Wizard. After that, toggle the 'Enable Scheduled Comments' button.




Once that's done, on the New Comment Page, you will see a new button to schedule comments, which is enabled once a new comment is being typed. 



Once the button is clicked, you will be prompted to select the future Date and Time you wish to schedule that comment to be sent. 

After making your Date and Time selection, click on the Schedule Comment button.



You will be brought back to the New Comment Page, where you can review your comment and make any changes.

To keep the scheduled Date and Time for the future, simply click on the Back to Case button or close the Timeline tab if using a console. DO NOT click on Save & Send Comment, that will send your comment out immediately!

Once you're back in the Timeline, you will see that the comment is scheduled.



Note: Vicasso is currently working on enhancements to the Scheduled Comments experience in the New Comment Page, so stay tuned for new versions of Email to Case Premium.

If you have any issues using this feature, please open a case with Vicasso Support by sending an email to e2cpremium@vicasso.com or logging into http://support.vicasso.com.