INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id

Users may receive an error message that includes "INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id" if they do not have both Read and Write access to a given case.

  • Feb 23, 2022
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004364
Symptoms
INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id
Solutions
This can be confirmed by having the same user that received the error attempt to edit the case manually.
 
Check the object permissions for that user's profile and ensure your sharing model is configured to grant that user Read and Write access. If you are still receiving the error after confirming Read and Write access to the case by the affected user, contact Vicasso for support: support@vicasso.com
Status
Additional Information
Title
INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id
URL Name
INSUFFICIENT-ACCESS-ON-CROSS-REFERENCE-ENTITY-insufficient-access-rights-on-cross-reference-id