Inbound Email Processing Error: INVALID_TYPE_FOR_OPERATION

Using Email to Case Premium, you have received an email notification with the following error: The attached email could not be processed because the Apex class E2CP.ProcessMessage failed. System.EmailException: SendEmail failed. First exception on row 0; first error: INVALID_TYPE_FOR_OPERATION, Only User, Contact, Lead, or Person objects are allowed for targetObjectId: 00GXXXXXXXXXXXX.: [targetObjectId, 00GXXXXXXXXXXXX]

  • Feb 6, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004386
Symptoms

Using Email to Case Premium, you have received an email notification with the following error:

An error occurred while trying to deliver the attached email. You may wish to report the following information to the owner of e2cpremium@xxxxxxxxxxxxxx.apex.salesforce.com.

The apex class E2CP.ProcessMessage failed due to: System.EmailException: SendEmail failed. First exception on row 0; first error: INVALID_TYPE_FOR_OPERATION, Only User, Contact, Lead, or Person objects are allowed for targetObjectId: 00GXXXXXXXXXXXX.: [targetObjectId, 00GXXXXXXXXXXXX]

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The attached email could not be processed because the Apex class E2CP.ProcessMessage failed.
System.EmailException: SendEmail failed. First exception on row 0; first error: INVALID_TYPE_FOR_OPERATION, Only User, Contact, Lead, or Person objects are allowed for targetObjectId: 00GXXXXXXXXXXXX.: [targetObjectId, 00GXXXXXXXXXXXX]

Class.E2CP.ProcessMessage.distributeMessage: line 1550, column 1
Class.E2CP.ProcessMessage.handleInboundEmail: line 1667, column 1

Solutions

This error indicates that you have enabled Email Distribution, but have not configured Contact Substitution.

To prevent this issue, configure Contact Substitution according to the documentation linked above.

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Additional Information
Title
Inbound Email Processing Error: INVALID_TYPE_FOR_OPERATION
URL Name
Inbound-Email-Processing-Error-INVALID-TYPE-FOR-OPERATION