Error "Invalid field parentId for SObject Case" when trying to split into an Existing Case

You are selecting the Split To Existing Case option with Case Split, and get the error "Invalid field parentId for SObject Case" after hitting the Split button.

Feb 6, 2024
Knowledge

Symptoms

Solutions

The root cause of this issue is Field-Level Security on the Parent Case field.

To ensure visibility is set for the Parent Case field:

1. Navigate to Setup > Object Manager > Case > Fields & Relationships
2. Click on the field label for Parent Case.
3. Click the Set Field-Level Security button.
4. Ensure the Visible checkbox is set for the affected profiles and click Save.
5. Reattempt your split to an existing case.

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Additional Information

Title

Error "Invalid field parentId for SObject Case" when trying to split into an Existing Case