Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: UNVERIFIED_SENDER_ADDRESS, Organization-Wide Email Address has not be verified for use.: []

This error is displayed when sending an email if E2CP is configured to use an Org-Wide Address that has not been verified.

  • May 28, 2020
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004441
Symptoms
Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: UNVERIFIED_SENDER_ADDRESS, Organization-Wide Email Address has not be verified for use.: []

 
Solutions
Check Setup > Email Administration > Organization-Wide Addresses and verify that each address you are using with E2CP is verified.
Status
This is due to a Salesforce configuration issue.
Additional Information
See Salesforce Help & Training for more information about Organization-Wide Addresses.
Title
Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: UNVERIFIED_SENDER_ADDRESS, Organization-Wide Email Address has not be verified for use.: []
URL Name
Sending-e-mail-with-new-comment-failed-SendEmail-failed-First-exception-on-row-0-first-error-UNVERIFIED-SENDER-ADDRESS-Organization-Wide-Email-Address-has-not-be-verified-for-use