Per Salesforce, Once the license for a managed package has expired, users in the org will no longer have access to records, data, or components of the package in the subscriber organization. Make a plan to backup or export any data needed from the managed components before the package expiration. If the package has already expired, work with the Partner that created the package to extend the license within the package at least once and allow you to backup the data.

Below are common reasons why a license may expire, the impact, and special handling procedures.

1. You have a free trial of a Vicasso application installed in a Production Org and have yet to purchase within the trial period.

• Consider installing the application into a Sandbox environment to allow additional testing time; Sandboxes do not have an expiration time for managed packages.
• If your organization requires continued testing in your Production Org after the initial 14-day period, please contact your Vicasso Account Executive to request an extension.

2. You are an existing customer and have chosen not to renew the application(s).

Please follow the steps outlined below before expiration.

• For example, if you're a Simple Survey customer, you'll want to back up records on the Survey object.
• Consider using the Salesforce Dataloader (or equivalent ETL tool) for exporting the data.
• This data can be saved outside of Salesforce or re-uploaded to another object local to your Salesforce Org.

• Components such as Fields, Visualforce pages, and Lightning Components will no longer be available to view once a license expires.
• Automation such as Workflow or Process Builder, which references packaged components, may break and disrupt your everyday business processes.
  • For example, Case Flags customers will want to deactivate/adjust any automation updating Case Flags fields on the Case object.
  • Failure to do so may result in MAJOR issues, such as the inability to create or edit Cases.

• Please review the following knowledge article for instructions on uninstalling an AppExchange application.
• If you haven't removed all references to the managed package (Step 2 above), the uninstall process will provide guidance on items that were missed.

• Once a license has expired, you should expect that ALL of the application's functionality is no longer available.
• If your license has already expired and you would like a temporary extension to continue with the backup/uninstall process, please contact your Vicasso Account Executive or open a support case  to request an extension.
• Vicasso cannot provide support for issues/errors caused by expired licenses. If reactivating the license or uninstalling the application resolves the problem, the case will be considered resolved.