Case Flags Switchboard provides an Organization-Wide view of open cases in your Org.

More specifically, it enables support team managers and/or those in triage roles to view cases waiting for responses, gain a better understanding of workloads, and reassign cases to balance work, all while prioritizing agent experience.

There are a few ways to navigate to the Switchboard.

• When in the Case Flags application, there will be a tab for Case Flags Switchboard
• Type "Switchboard" into the App Launcher
• Add Switchboard to your favorites list in Salesforce for easy access (This is what we recommend!)