Welcome to Email to Case Premium!

Have you ever thought about how many clicks it takes for your agents to respond to a case? Are your agents constantly sifting through email message records, typing the same message over and over, or forgetting to update critical case fields? 

Email to Case Premium (E2CP) extends the basic functionality (email-to-case) provided by Salesforce with a more streamlined and efficient solution for communicating about cases via email.

Comparison Sheet of Standard E2C v. Email to Case Premium

Email to Case Premium is a 100% Native, Managed application. Installing Email to Case Premium does not count against your app, tab or other Salesforce edition limits.

This document will guide you through the steps of installing, configuring, and utilizing the application to best suit your needs.

Installation and configuration should be performed by an experienced Salesforce administrator. You will need approximately 30 to 60 minutes to setup your organization and configure Email to Case Premium (E2CP).