Case Merge Premium is a purpose-built add-on for Salesforce that allows authorized users to find duplicate cases and merge them together.

Click to watch the Case Merge Premium Explainer video →

Child objects such as comments, attachments and emails are cloned to the master record, and the duplicate cases are closed and related to the master case as child cases.

In addition, Case Merge Premium works seamlessly with cases using Omni-Channel Queues and Routing.