Specifications:

Simple Survey supports the following editions of Salesforce:

• Enterprise
• Unlimited
• Performance
• Developer
• Government Cloud
• Government Cloud Plus

Supporting both standard and custom Salesforce objects, such as Case, Opportunity, and Contact, Simple Survey is also compatible with Sales Cloud, Service Cloud (including Field Services), and other Clouds

Developer Edition Installs:

Application installs into a Developer Edition organization require manual review and activation by our provisioning team. Please see the following knowledge article for more information.

Note: A Force.com Site is required for all implementations, and Flows for most, therefore Professional Edition and lower are not supported. For further instructions on setting it up, please refer to this knowledge article.

Languages:

All instructions and installation processes in this document are provided in English only.

Why Simple Survey?

Transactional surveys capture timely feedback on recent interactions. These types of surveys are both timely and personable; they don’t arrive “out of the blue” or random. 

Click to watch the Simple Survey Explainer video →

Leveraging Salesforce’s Customer 360 platform, Simple Survey focuses on collecting customer feedback and satisfaction at specific touchpoints during the customer journey. As evident through improved response rates, customers prefer shorter, transactional surveys over other surveying methods, such as sending mass surveys once or twice a year.