Status
Merged
Idea Name
Take Ownership of Child Cases Post Merge
Title
Take Ownership of Child Cases Post Merge
Description
When merging cases, the running user performing the merge should have the option of taking ownership of all child cases involved in the merge. 

Theoretically, since incoming emails/comments to the now closed child cases roll up to the parent case, and that user is working the parent case, it only makes sense that the child case(s) is owned by that user. 

There could even be the option to have the child case owner become a case team member on the parent case. 
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  1. Joseph Reale (Internet Creations)

    February 2, 2016 at 9:06 PM
    Adding to this, I think it would be beneficial to have the following checkbox options.1. Update Owner of Child Cases in merge process with Owner of Parent Case.2. Update Owner of All Cases involved in merge process to the Running User.
    • 72 views

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