Case Merge Premium Field ReferenceThis chart will help you understand the fields that come with the Case Merge Premium application, facilitating report creation and page layout usage.Apr 11, 2025Knowledge
InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000004703DetailsHelp DetailsCase Object Field LabelAPI NameField DescriptionMerged Bycsmrgp__Merged_By__cMerged By is populated with the running user on child cases only when a merge operation occurs.Merged Date/Timecsmrgp__Merged_Date_Time__cMerged Date/Time is populated on child cases only with the date and time of the merge operation.Subject Conversationcsmrgp__Subject_Conversation__cThis formula field contains a shortened version of the original subject, excluding the following text: Fwd:, FW:, Fw:, RE:, Re:, [Email Loop Protection], [External]. Please note: this formula is not case specific, but it is punctuation specific.Automerge Parent Casecsmrgp__Automerge_Parent_Case__cAutomerge Parent Case is populated when the Automerge starts and cleared after the Automerge ends. This prevents issues with Auto-Response and Workflow Rules. Use the Merged By and Merged Date/Time fields when creating reports on merged cases. The default criteria for duplicate detection uses the Subject Conversation field. You cannot edit this managed formula field, but if you wish to exclude more words and sets of characters, create a new formula field with everything you may want to exclude from the email's original subject. Object: Potential Duplicate / csmrgp__Potential_Duplicate__c Field LabelAPI NameField DescriptionAutomerge Detectedcsmrgp__Automerge_Detected__cWhen checked, the child case has been detected as a duplicate by automerge.Automerge Indicatedcsmrgp__Automerge_Indicated__cWhen checked, the child case has been detected as a duplicate by Automerge and can be automerged from the Duplicate Detector Lightning Component.Automerged csmrgp__Automerged__c When checked, the child case has either been automerged into the parent or detected for an automerge into the parent case.Automergingcsmrgp__Automerging__cWhen checked, the child case is currently being automerged into the parent case.Confirmed Duplicate csmrgp__Confirmed_Duplicate__c When checked, it indicates that cases have been merged. When unchecked, cases have been dismissed.Unmerged csmrgp__Unmerged__c When checked, it indicates that the child case was unmerged from the parent. Unmerged By csmrgp__Unmerged_By__c Indicates the user who unmerged the child case. Unmerged Date Time csmrgp__Unmerged_Date_Time__c Indicates the time at which the child case was unmerged. TitleCase Merge Premium Field ReferenceURL NameHelp URL NameCase-Merge-Premium-Field-Reference