Change Case Ownership Plus Release Notes 2.54 - 2.70

  • Jun 28, 2023
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004683
What's New
  • Change Case Ownership Plus now includes a new Lightning Action, which can be added to case page layouts next to existing publisher actions (such as Post, Email, File, etc.) [Change 00178480] (2.54)
    • This new Lightning Action has been designed specifically for Lightning Experience users, and offers a faster experience in changing ownership on both desktop and mobile.
  • When changing ownership, users can now chatter the receiving case owner and @mention other relevant users with additional specifics regarding the case. [Change 00182901] (2.58-2.60).
Improvements
  • The user search bar will now automatically focus when the component is loaded. [Change 00186584] (2.61)
  • Updated links in the Setup Wizard to reflect domain change from Internet Creations to Vicasso. [Change 00204913] (2.68)
Bugs Fixed
  • Resolved issue where email notifications to a queue would result in an error if the queue contained more than 10 users. [Change 00180544] (2.54)
  • Resolved an issue where changing ownership would result in an error for Org where Case Teams were enabled, but Case Team Roles weren't defined. [Change 00181900] (2.54)
  • Resolved issue where opening the Change Ownership page in Lightning Experience would result in a "This page isn't available in Salesforce Lightning Experience or mobile app" error. [Change 00182104] (2.57)
  • Resolved issue where new Case Owner was not being added as an @ mention for notifications via Chatter, which could lead to error: [Cannot read property 'id' of undefined]. [Change 00192434] (2.64)
  • Resolved issue with the type-ahead search not rendering, leading to error: Error: Unknown public property "aura:id" of element <C-AUTOCOMPLETE>. [Change 00192429] (2.64)
  • Resolved issue with footer being covered, blocking scrolling on the CCOP page. [Change 00197057] (2.66)
  • Resolved issue with legacy Case Owner formula field. [Change 00197088] (2.67)
  • Resolved an error that was occuring when attempting to assign to a queue with email enabled using a custom visualforce template. [Change 00209264] (2.69)
  • Resolved an error where the existing owner was not being added as a case team member when changing to a new owner. [Change 00210685] (2.70)
Title
Change Case Ownership Plus Release Notes 2.54 - 2.70
URL Name
Change-Case-Ownership-Plus-Release-Notes-2-54-2-70