Classic Encryption and Shield Platform Encryption compatibility

Salesforce offers standard out-of-the-box Classic Encryption, and Shield Platform Encryption that can be purchased separately. Our apps are generally compatible with both, with some exceptions described herein.

  • Jul 30, 2025
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004853
Details

Case Merge Premium

Does not support Shield Platform Encryption for:

  • Case.Subject

Duplicate criteria does not support custom Encrypted type fields (Classic Encryption)


Email to Case Premium

Starting in version 9.58, Email to Case Premium supports Classic Encryption and Shield Platform Encryption, except:

Does not support Shield Platform Encryption for:

  • User.Email 

When encrypted CaseComment.CommentBody's maximum value of 4000 characters is reduced to 2959. If you plan to encrypt CommentBody, first contact Vicasso support to change the maximum size of comments to 2959.

Title
Classic Encryption and Shield Platform Encryption compatibility
URL Name
Classic-Encryption-and-Shield-Platform-Encryption-compatibility