Starting in version 3.59, Case Merge Premium introduced two new operators for defining duplicate criteria, "within N days" and "within N hours." 

In order for Neat Widgets LLC to narrow down Duplicate Detector results to cases opened in the same week, they'll need to adjust their duplicate criteria following the steps below.

1. Navigate to the Case Merge Premium Setup and navigate to the Duplicate Criteria tab.
2. Under the Duplicate Criteria section, click the purple "+ Row" button to add a condition.
3. Add a row to your duplicate criteria, and select the Created Date field.
4. Set the Operator to "within N days", the value to "7" and check Use Case Value.
5. Click Save, and you're all set!

Case Merge Premium does not support the use of date functions such as "TODAY" and "LAST 7 DAYS" when configuring the default duplicate criteria. Administrators attempting to use these functions will encounter the following error:




Please note, that this KB article is provided as-is. Customization in regards to the creation of custom fields is not supported under the scope of support provided with the Case Merge Premium application. For further assistance, please contact your Salesforce administrator or Salesforce implementation partner.