InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000004666What's NewImprovements The Default Account for Auto Add New Contacts (if enabled) is now required to prevent orphaned contacts from being created and the resulting record sharing/visibility issues. A lookup has been added for selecting the Default Account for Auto Add New Contacts The default Priority is used for new Cases if no selection is made within Case Origin Routing settings. Previously, cases would be created without a Priority value. The Case Status field has been moved into a new section called "Case Fields" on the New Comment page. A future release will allow for Case fields to be added to the New Comment page. Contacts with email addresses matching Users are no longer added as Case Team Members, only the Users are added "Null" was previously displayed in the From: line of inbound Case Comments when the sender did not have a friendly name configured in their email client. "Null" is no longer displayed. When an email is received with the To: address as 'Undisclosed Recipients', an error is no longer generated due to an invalid email address.Bugs Fixed In rare instances new Case Comments were not inserted for lengthy inbound emails on existing Cases when international characters were included. Case Comments can contain a maximum of 4000 bytes, but that doesn't necessarily mean 4000 characters. International characters sometimes consume 2 bytes instead of 1, and therefore the maximum possible Case Comment body may be less than 4000 characters. The presence of a <Script> tag in the Case Description or Case Comments is now properly escaped and no longer breaks the New Comment page. In some instances Closed Statuses were available on the New Comment page even when E2CP was configured to hide them.TitleEmail to Case Premium Release Notes - 1.74URL NameHelp URL NameEmail-to-Case-Premium-Release-Notes--1-74