InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000005256What's NewA new setting has been added to the Timeline's properties to control which button (Public Comment or Private Comment) is highlighted in the Org's brand color. [Change 00211458] (8.55)A new setting has been added to the Reply & Timeline component for Digital Experiences, allowing the Send a Reply section to be hidden from users, displaying only the Timeline. [Change 00211680] (8.58)A new 'Private' field is now added to the Email Message Object as part of Email to Case Premium in order to determine if email messages are public or private. [Change 00211424] (8.58)ImprovementsSmall files on hover were displaying distorted in Timeline, so we improved the aspect ratio for display. [Change 00210824] (8.53)Added a new method for displaying images in the File Viewer to avoid scrolling back to the top on closure. [Change 00210803] (8.53)File Viewer was updated to a larger size for better viewing of images. [Change 00210626] (8.53)Updated the license check for the Reply & Timeline component, which will now only require the permission set. [Change 00210734] (8.54)Added License and Permission Set Toast Notification in setup if missing from the Email Service Context User. [Change 00210830] (8.55)While using the Lightning New Comment page, field updates will now only override cross-object field updates from Case Comment to Case if the user intentionally overrides it by specifying a new value. For example, if a flow on Case Comment sets the Case Status to "Working" and the Status field remains unchanged in the "Edit Fields" section, then the Status will become "Working" but if the user changes the Status to "Escalated" in the "Edit Fields" section then the Status will be "Escalated" instead of "Working" because the new value was manually specified. [Change 00211356] (8.55).'Draft Comments' will now be checked by default in the filters for the Timeline that opens up in the New Comment Page to always show Scheduled Comments by default. [Change 00211699] (8.56)Bugs FixedResolved an issue introduced in 8.52 which prevented Case Origin routing from working. [Change 00210803] (8.53)Fixed a bug that prevented the Case Origin routing in the Outbound Email Controlling Field setting from properly working. [Change 00210803] (8.53)Fixed a bug where Avatars were displaying incorrectly on Timeline after inbound emails were received. [Change 00210626] (8.53)Fixed an issue with the scrolling after viewing files in Timeline. [Change 00210710] (8.53)Fixed an issue where the Case Origin routing for the Public Comments Send From controlling field was not working. [Change 00210803] (8.53)Fixed an image distortion issue when hovering file previews in Timeline. [Change 00210824] (8.53)Widespread Issue Broadcasts sent to "All Case Owners on Related Cases" will now respect the "Add Signature to Emails" setting in Email to Case Premium Setup. [Change 00211500] (8.55).Clearing Widespread Issue Owner and saving no longer prevents Email to Case Premium Setup from loading on subsequent loads. [Change 00211794] (8.56). Fixed an issue where the order of email templates defined in the Template Auto-selection Rules was not saved after reloading the Setup Wizard. [Change 00211870] (8.56)When 'Insert New Inbound Files As' is set to 'Attachments' in the Setup Wizard, files will now open in a new tab for the user to manually save them due to a Chrome browser limitation that throws an error when downloading directly from the Timeline File Viewer. [Change 00211918] (8.56)Email to Case Premium Setup text in the navigation started appearing black and very difficult to see as of the Winter '24 release due to a standard styling change. This has been accounted for and the text is now white and visible again. [Change 00212020] (8.57). TitleEmail to Case Premium Release Notes 8.53 - 8.58URL NameHelp URL NameEmail-to-Case-Premium-Release-Notes-8-53-8-58