InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000005289What's NewCanned Comments are now Canned Responses and have been optimized for the Lightning Experience, with a new Canned Responses and Categories creator, and a new insertion interface on the New Comment Page. More information can be found on our documentation page. [Changes 00209775 and 00209893] (9.0)Added a new invocable method InvocableSend.send() for use in Flow to send email via E2CP new comment functionality. [Change 00210004] (9.1)A new "Hide Preview Email Button" component attribute has been added to the customer facing Reply & Timeline component. [Change 00211976] (9.11)Custom Labels for all aspects of Email to Case Premium were created to facilitate translation to different languages. [Change 00211303] (9.15)A "New Comment Notifications to Queue Members" setting has been added to the "Reply & Timeline" component. [Change 00212959] (9.17)ImprovementsTimeline and New Comment Page preview have been updated to better handle messages with non-wrapping text. [Change 00212492] (9.11)Optimized code around image visualization in Timeline. [Change 00212239] (9.11)Optimization in the code includes updating permissions sets and improving error messaging. [Change 00212451] (9.11)The Reply & Timeline component has been updated to detect case ownership changes made while adding a comment upon submit to ensure that the comment goes to the correct owner recipient. [Change 00211201] (9.12)Email Distribution now respects the "Incoming Attachment Placement" setting. [Change 00212643] (9.12)Adjusted permissions from the end user permission set around Canned Responses, which were preventing some Orgs from upgrading E2CP. [Change 00212839] (9.13)Updated Canned Response's badge colors to follow accessibility standards. [Change 00212909] (9.14)Updated the error message about the character limit being exceeded on the New Comment Page for clarity. [Change 00213002] (9.15)Improved user avatar matching logic for Timeline. [Change 00213073] (9.15)If using File Slayer in conjunction with Email to Case Premium, it will now check for duplicate files on new and existing cases. [00213078] (9.15)Photo matching in Timeline now prioritizes active users. [Change 00213423] (9.17)Bugs FixedFixed a bug where attachments were not being deleted from the File Viewer in Timeline. [Change 00212175] (9.0)Various improvements and fixes to the Widespread Issue component. [Change 00212374] (9.1)The star icon for favorited Canned Responses will appear yellow again in Winter '24 as it did in Summer '23. [Change 00212571] (9.11)Fixed a bug where image previews were being cut off on the browser. [Change 00212723] (9.12)Fixed an issue where files were not displaying in the Files Related List when "New Comment Page Attachment Placement" is set to "Email Message Only" [Change 00212908] (9.14)Private Comment hybrid will now always be respected regardless of Controlling Field mapping. [Change 00213086] (9.15)Files added via digital experience in Reply & Timeline will now display in Timeline for newly added comments. [Change 00213072] (9.15)Resolved an issue preventing the Reply & Timeline from loading when a draft exists with additional recipients. [Change 00212973] (9.15)While using the lightning new comment page, adding a comment immediately after pasting text should no longer intermittently result in an infinite spinner when drafts are enabled. [00213184] (9.16).Clicking the Add Filter Criteria toggle while creating a new Canned Response Category will no longer freeze the browser when Lightning Web Security is disabled and hundreds of custom fields exist on Case. [Change 00213365] (9.17)The context user license check in Email to Case Premium Setup now accounts for site-wide licenses. [Change 00213210] (9.17)Error Messages referring to Canned Comments now refer to Canned Responses. [Change 00213236] (9.17)Deleting files from Canned Responses will no longer delete the files from the related records. [Change 00213252] (9.17)Fixed an error showing up when saving Canned Responses after deleting files. [Change 00213254] (9.17)TitleEmail to Case Premium Release Notes 9.0 - 9.17URL NameHelp URL NameEmail-to-Case-Premium-Release-Notes-9-0-9-17