Email to Case Premium Release Notes 9.18 - 9.29

  • May 7, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005316
What's New
  • A new "Enable Keyboard Shortcut to Send New Comments" setting has been added to Email to Case Premium Setup so that the send hotkey can be disabled if desired. [Change ] (9.18)
  • A new "Content Delivery Expiration" setting has been added to the Global tab of the Email to Case Premium Setup as part of the Inline Image Support setting. [Change 00213684] (9.19)
  • The New Comment Page now includes a button to insert emoticons. [Change 00213684] (9.19)
  • Added support for the new Salesforce ref ID format introduced in Winter '24 (ref:!00Dxx01gEW.!500xx0Yktl:ref). [Change 00214382] (9.22)
  • A new E2CP Manager Permission Set has been included to allow support managers to manage drafts, canned responses, and widespread issues. [Change 00214257] (9.23)
  • Inline image links are now clickable in Timeline. [Change 00214507] (9.23)
  • A new "Extract Text" button has been added to the Timeline image preview modal to copy text from images in a selected rectangular area. This feature is only available when Lightning Web Security is enabled under Session Settings in Salesforce Setup. [Change 00213788] (9.24)
  • Vicasso is phasing out all Classic and Deprecated aspects of its apps and is removing access to those pages. Only the Lightning Setup Experience is to be used. [Change 00215039] (9.24)
  • A new Salesforce Knowledge integration is available on the New Comment Page for support agents to include knowledge article content in their responses. When deployed, users can search for knowledge through the "Insert Existing Response" searches. [Change 00211752] (9.24)
    • Both Canned Responses and Knowledge Articles are limited to 50 results.
  • A new sub-setting of Forward to Case, "Add Private Comment from Forwarded Email" was added. When enabled, comments added by the person forwarding emails into Salesforce will be added as private comments. [Change 00211654] (9.29)
Improvements
  • While searching for recipients on the new comment page, typing a space will no longer behave like hitting the enter key and allow the search to continue across first and last name. [Change 00209970] (9.18)
  • The Widespread issue Title input will no longer allow exceeding the maximum character limit of 255 characters. [Change 00212572] (9.18)
  • E2CP now leverages Cases.getCaseIdFromEmailHeaders() and EmailMessages.getRecordIdFromEmail() for standard header based matching. Additionally, the legacy Message_Id__c field has been removed. [Change 00211679] (9.18)
  • Added license checks. [Change 00210986] (9.18)
  • Recipient search results will now clear when the backspace key is held down to clear out the recipient name in the new comment page. [Change 00213835] (9.19)
  • Canned Response lookup results will now only display responses for Canned Response Categories available to the current case. Additionally there is a new Response Category Assignment setting having an Assign Category button to assign a default General category to Canned Responses where needed. [Change 00213543] (9.19)
  • The E2CP Email Service will now replace inline image identifiers such as "[cid:8734d570-0cde-474d-9d1d-e9e34fd9aaab]" with the attachment name on Case Comments when "Inline Image Support" is disabled or the Create Content Deliveries user permission is disabled for the context user. [Change 00213684] (9.19)
  • The "Disable Inline Image Support" setting has been changed to "Inline Image Support" in the Global tab of Email to Case Premium Setup and is disabled by default. [Change 00213684] (9.19)
  • The "Inline Image Support" setting has been moved from the "Inbound" tab to the "Global" since it applies to inbound and outbound communication. [Change 00213684] (9.19)
  • The New Comment Page Insert Image button hides the upload option when the Create Content Deliveries user permission is disabled. Images can still be attached via the attachments section. [Change 00213684] (9.19)
  • The New Comment Page Screenshot button attaches a file when the Create Content Deliveries user permission is disabled. [Change 00213684] (9.19)
  • The New Comment Page will now detect if Email Attachments will be added as links when the Create Content Deliveries user permission is disabled and display an appropriate error on send. [Change 00213684] (9.19)
  • The E2CP Email Service will no longer replace inline image identifiers such as "[cid:8734d570-0cde-474d-9d1d-e9e34fd9aaab]" with public links on Case Comments when the Create Content Deliveries user permission is disabled for the context user. [Change 00213684] (9.19)
  • The Lightning New Comment page now supports Command + Enter on Mac in addition to Control + Enter to send comments when "Enable Keyboard Shortcut to Send New Comments" is enabled in Email to Case Premium Setup. [Change 00214412] (9.23)
  • Various improvements to Widespread Issue permissions handling. [Change 00214236] (9.23)
  • In Email to Case Premium Setup, the Configure Connected App setting will now display a message when the app has already been configured. Additionally, an error message will now be displayed when generating forwarding addresses when the connected app is not properly configured. [Change 00214567] (9.24)
  • Made some updates around the Email Templates setting, including a new setting for users to define a specific Private Email Template Folder. [Change 00208699] (9.24)
  • Improvements around managing and deleting variation presets settings. [Change 00210644] (9.27)
  • Added a new copy button to the routing address setting in the Setup Wizard. [Change 00214915] (9.28)
  • The Extract Text feature on the Timeline image preview is now available when Lightning Web Security is disabled in Salesforce Session Settings. Previously, Lightning Web Security was required. [00215202] (9.29)
  • Email to Case Premium Setup now displays information about when the Connected App Certificate expires and provides a shortcut button that navigates to the Certificate and Key Management page in Salesforce setup. [Change 00214636] (9.29)
  • A new "Enable @Mention Contact Lookup" setting has been added to Email to Case Premium Setup (enabled by default) so that the existing feature can be optionally disabled. [Change 00215249] (9.29)
Bugs Fixed
  • Resolved an issue introduced in E2CP 9.18 which prevents Widespread Issue creation using the Widespread Issue Component. [Change 00214144] (9.20)
  • Fixed an issue preventing the "Private Comments" and "Draft Comments" Timeline search filters from displaying on mobile and page sections. [Change 00214045] (9.20)
  • Fixed an issue where the Canned Comments content field was grayed out if 'Enhanced Comment Editor' was disabled in the Setup Wizard. [Change 00214012] (9.20)
  • Fixed an issue where deleting the last image in the File Viewer's carousel was throwing an error. [Change 00214235] (9.21)
  • Fixed an issue where opening the Widespread Preview modal would result in the error '[Cannot read properties of undefined (reading 'MERGE_FIELD_CHECKER')]'. [Change 00214321] (9.22)
  • Resolved an issue preventing the existing email service address from displaying in Email to Case Premium Setup 9.22. [Change 00214401] (9.23).
  • The packaged "New Comment (Private)" template has been updated to correctly include private comment history. Please note that only new installations will see this change. [Change 00214313] (9.23)
  • Fix broadcast error when a case has no default recipients. A comment will now be added to the case in this scenario as expected. [Change 00214236] (9.23)
  • Fixed a rare issue on the lightning new comment page where a send would be incorrectly aborted in a specific edge case leading to an infinite spinner. [Case 00214695] (9.24)
  • Fixed an issue preventing Email to Case Premium Setup from loading when File Slayer is also installed but has an expired license. [Change 00214772] (9.24)
  • Inserting a canned comment with an invalid/incomplete merge field "{$CurrentUser.}" will no longer fail with an "An error has occurred inserting the canned response. Please contact your organization's administrator. Full Error: List index out of bounds: 1" error. [Change 00214824] (9.24)
  • When adding a comment on the Classic New Comment Page, random files from the case will no longer be pre-selected where there are more than 10 files on the case. [Change 00214946] (9.24)
  • Resolved PDFs displaying as broken images when viewed in the Timeline file preview modal. [Change 00214953] (9.24)
  • Fixed an issue where knowledge categories would not show up on the New Comment Page and closing the Advanced Search for responses would throw an error. [Change 00215129] (9.27)
  • Fixed an issue where the From Address was not being populated when using the New Comment Visualforce Page if the end user does not have read access on the OrgWideEmailAddress object. [Change 00215145] (9.27)
  • Addressed various issues around the Salesforce Knowledge integration in the New Comment Page. [Change 00215188] (9.28)
  • Fixed an issue where 'AND'/'OR' Boolean logic for Variations was case sensitive even though the validation was (correctly) not sensitive leading to criteria not matching when expected. [Change 00215239] (9.29)
  • When a comment is added by a community user using the Reply & Timeline component on a case owned by a queue without attachments added, an attachment placeholder email will no longer be created in that scenario since it is not needed then. [Change 00214797] (9.29)
  • Fixed styling issues that allowed Response/Knowledge titles to overflow the middle column of the Advanced Search modal of the New Comment Page in some circumstances. [Change 00215297] (9.29)
Title
Email to Case Premium Release Notes 9.18 - 9.29
URL Name
Email-to-Case-Premium-Release-Notes-9-18-9-29