Email to Case Premium Release Notes 9.44 - 9.55

  • Feb 10, 2025
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005385
What's New
  • Widespread Issue Broadcasts can now be sent to cases in closed statuses when the new "Broadcast to Closed Cases" setting is enabled in the Setup Wizard. (9.45)

  • Email to Case Premium now removes signatures, privacy disclaimers, and similar generic text added via email to display clean case comments in Timeline. Excluded email clients: Outlook desktop app.  (9.53)

 

Improvements
  • "Time Closed Until New Case Creation" has a new time input, and all related settings are nested under the main one. (9.44)

  • New warning icons are displayed when disabled Variation Presets are in use throughout settings in the Setup Wizard. (9.44)

  • The Advanced Search for Canned Responses in Widespread Issues no longer displays merge field contents since Broadcasts are sent to multiple Cases at once. (9.44)
  • To avoid issues when configuring the Connected App in the Setup Wizard, we no longer allow spaces when defining the Certificate Unique Name. Better error handling was also put in place with a new error message: "Please use the Certificate Unique Name without spaces. Do not use the Certificate Label". (9.44)

  • To prevent issues when configuring the Connected App, we updated the Certificate search to be a smart search that queries all existing certificates in the Org and displays them in a drop-down. (9.46)

  • Removed the Chatter dependency, and the following error is no longer received during the installation process: "Error: Layout (Widespread_Issue__c-Widespread Issue Layout) The ActionId specified was invalid for ActionType Quick Action." (9.46)
  • Individual Forwarding Addresses defined in the wizard can now be easily copied with the copy buttons. (9.49)

  • Optimized the New Comment Page for better loading performance. (9.51)
  • Forward-to-case processing now also runs when the forwarded email references an existing case email in Salesforce. (9.51)
  • Added support for the Case Subject field being encrypted. (9.51)
  • The connected app setting has a new selector where the manual key input is no longer needed. (9.51)
  • SVG files now can be viewed in Timeline's File Viewer, and a scroll bar that shouldn't have been there was removed. (9.53)
  • Timeline's "Tracked Fields Shown" setting now allows no fields to be tracked. (9.53)

 

 

Bugs Fixed
  • Fixed an issue where fields from expired packages would throw errors similar to the following on the New Comment Page: "No such column on entity 'Contact': If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names." (9.44)

  • Fixed an issue where Contact Substitution errors would appear on the New Comment Page even when a Case Contact was present on the Case. (9.44)
  • The {$CurrentUser.Signature} and other multi-line merge fields are no longer broken when inserting Canned Responses using the Advanced Search. (9.44) 
  • Fixed an issue where viewing Zip Files through Timeline's File Viewer would throw a component error. (9.44)

  • Fixed an issue where emails were not being processed in version 9.44. (9.45)
  • Fixed an issue where the comment body would be blank when sending multiple comments at the same time using the "E2CP Send Response" Flow action for the Invocable Method. (9.46)
  • Fixed an issue where the options for "Never" and "Immediately" for the Time Closed Until New Case Creation setting were flipped when the package was updgraded. (9.48)
  • Fixed the "SObject row was retrieved via SOQL without querying the requested field" error showing up on the New Comment Page for users with languages other than English. (9.50)
  • Fixed an issue where the "Deploy Knowledge Search" button was grayed out in the Setup Wizard, impacting the deployment of the feature. (9.51)
  • Fixed an issue preventing the "Add Private Comment from Forwarded Email" feature from working. (9.51)
  • Fixed an issue where email messages forwarded from iCloud Mail (web) would generate an index out-of-bounds error when the "Add Private Comment from Forwarded Email" setting is enabled. (9.51)
  • Fixed an error that popped up when trying to edit the connected app setting from the setup wizard: [DEFAULT_KEY is not defined]. (9.52)

connected app error

  • Fixed an issue where, if the connected app is not configured, the setup wizard was not saving changes due to an "showConnectedAppError() is undefined" error. (9.53)
  • Fixed an issue where blank equals and not equals criteria for Date/Time fields would incorrectly evaluate to false for Variation Presets. (9.54)
  • Fixed the "E2CP.VariationUtil.TypeCoercionException: Value cannot be converted to Integer: 1000.0" error when processing emails. (9.55)
  • Fixed the following errors encountered when cleaning out case comments by stripping email signatures: "Apex CPU limit exceeded", and "E2CP.ProcessMessage failed due to: System.StringException: Starting position out of bounds: -1". (9.55)
Title
Email to Case Premium Release Notes 9.44 - 9.55
URL Name
Email-to-Case-Premium-Release-Notes-9-44-9-55