Email to Case Premium and Partner/Customer Portals and Communities

You are using Email to Case Premium and are curious as to if you can utilize the application within a Customer/Partner Portal or Community.

  • Oct 26, 2023
  • Knowledge

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https://kb.vicasso.com/?kb=000004887
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Starting in version 8.0 of Email to Case Premium, a new Reply & Timeline Component to be used in Digital Experiences (Community Portals), was released.

Bringing everything your Support Agent already loves about Timeline and the New Comment Page to your portals, your customers now get an enhanced experience when interacting with cases online.

For more information, please review the Enabling the Reply & Timeline Component for the Digital Experience article.

If you have questions or need assistance, please open a support case by emailing e2cpremium@vicasso.com

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Email to Case Premium and Partner/Customer Portals and Communities
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Email-to-Case-Premium-and-Partner-Customer-Portals