By its very nature, Email to Case Premium is specifically designed to handle inbound emails and process them into either new cases to update existing cases.

While Email to Case Premium can not directly process faxes into cases, you may be able to configure your fax machine to send an email as a result of receiving a new fax. For further instruction, please review the manual/online documentation for your specific fax machine on how to do so, and consult with the folks in charge of your fax machine administration.

This article is provided as-is and assistance with Fax configuration falls outside the scope of Vicasso Support. Please contact your internal Salesforce Administrator for help.