No verified Organization Wide Email Addresses are available for the Simple Survey Site Guest User

You're configuring Simple Survey's 'Error Email' setting and encounter the following error:   "No verified Organization-Wide Email Addresses are available for the Simple Survey Site Guest User"

  • Apr 30, 2025
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000005331
Details

Salesforce has improved its security standards and now requires that emails sent from Guest Users, such as the Simple Survey Site Guest User used for this setting, use an Organization-Wide address as the sender. More information is in this Salesforce article.

 

To get around the error, please ensure that the Organization-Wide address is verified and is accessible by the Simple Survey Site Guest User, either through the profile access or a permission set. 

 

To check, please do the following:

 

  • Navigate to Salesforce Setup and type Organization-Wide Addresses in the Quick Search.
  • Select the desired address from the list and click 'Edit'.
  • Ensure that for the address to be used in Simple Survey, either one of the options below is true:
    • The 'Allow All Profiles to Use this From Address' is selected. 
    • Access is given through a permission set that is assigned to the Simple Survey Site Guest User

 

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No verified Organization Wide Email Addresses are available for the Simple Survey Site Guest User
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No-verified-Organization-Wide-Email-Addresses-are-available-for-the-Simple-Survey-Site-Guest-User