The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger

You are using Email to Case Premium and you receive an error handling email with a message similar to the following: The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger...

  • Feb 6, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004365
Symptoms
You are using Email to Case Premium and you receive an error handling email with a message similar to the following: The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger...
Solutions

This error results from an issue stemming from a local trigger in your Org labeled "CaseTrigger". Most organizations will create a main trigger on the Case object labeled "CaseTrigger" to help handle automation on case creation/update which cannot be handled declaratively.

Vicasso's product support cannot assist with issues caused by custom triggers that reside outside of the package. 

For further assistance, please contact the developer of your local trigger, providing s/he with the full error email you received.

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Additional Information
Title
The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger
URL Name
The-apex-class-E2CP-ProcessMessage-failed-due-to-System-DmlException-Insert-failed-First-exception-on-row-0-first-error-CANNOT-INSERT-UPDATE-ACTIVATE-ENTITY-CaseTrigger