Support for Increase from 32,000 to 128,000 Characters

Text in an email that is over 32,000 characters is automatically truncated to 32,000 characters by On-Demand Email-to-Case. Your Salesforce.com representative can raise this limit to 128,000 characters with Inbound email for your organization if necessary. Email to Case Premium will automatically use this increase for inbound messages once enabled by salesforce.com.

  • Sep 2, 2026
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004759
Details

This character limit increase would only affect Inbound email messages, not Outbound messages sent from Email to Case Premium.  The 32,763 character limit on Outbound emails is hardcoded and not able to be increased.

Title
Support for Increase from 32,000 to 128,000 Characters
URL Name
Support-for-Increase-from-32-000-to-128-000-Characters