Capture Partial Responses:

With "Capture Partial Responses" enabled, Simple Survey will periodically save data entered by the survey recipient on the survey landing page. This data will be stored on the survey record with the following statuses:

• Responded: The customer has selected a rating/link in the initial survey email but has not answered additional questions on the landing page.
• Partial: The customer has selected a rating/link in the initial survey email, and has answered some (or all) questions on the landing page but has not clicked Submit Updates.
• Completed: The customer has selected a rating/link in the initial survey email, has answered some (or all) questions on the landing page, and has clicked Submit Updates.

Prevent New Responses on Inactive Survey Programs:

Enable this setting to prevent survey responses from creating Simple Survey records after a survey program is marked as 'Inactive' in Survey Builder. Respondents will see a message on the landing page saying that the survey expired and that they are not allowed to take it.

If disabled, new Simple Survey records will still be created for new responses to inactive survey programs.

Privacy Disclaimer:

To comply with privacy laws, include a Privacy Disclaimer on the survey landing page by specifying the link to their Privacy Disclaimer policies page. The label for the Privacy Disclaimer link can be updated in the "Privacy Disclaimer" Custom Label provided by Simple Survey.

Diagnostic Tracking Information:

With "Diagnostic Tracking Information" enabled, Simple Survey will save the following information as fields on the survey record:

• IP Address: records the IP Address of the survey submitter.
• Referrer: the URL of the page prior to the survey landing page loading.
• User Agent: the user agent of the survey submitter (name, version, and platform of the browser).

Error Email Addresses:

Simple Survey sends out emails with additional information about errors that survey respondents may encounter when submitting a survey. In this setting, you may specify up to 3 email addresses to receive the error emails by clicking the 'Add Email' button.

Salesforce has improved its security standards and now requires that emails sent from Guest Users, such as the Simple Survey Site Guest User used for this setting, use an Organization-Wide address as the sender. Please ensure the address specified for the Simple Survey Site Guest User matches one of your verified organization's Org-Wide addresses. More information is in this Salesforce article.

Bot Prevention:

Simple Survey utilizes Google's reCAPTCHA v3 service to help indicate whether a human or bot/script/scanner created the survey response, so please follow the instructions in this knowledge article to enable and configure it. 

If your Org is pre-creating survey records, when a bot attempts to take the survey before a human, the pre-created survey record will not be updated, and a Human Confidence Score will only be applied to human interactions.

If your Org is using the Create On-Click method, no survey records will be created for bot interactions. The multiple, duplicate, and empty surveys issue should be resolved, and only surveys coming from humans will be recorded.

Please note that Google's reCAPTCHA keys are being migrated from classic to Google Cloud. Vicasso ensures that all configured reCAPTCHA keys remain functioning as they do today.