Inline Image Support

When enabled, inline images can be sent on case communication, generating publicly accessible links. Although these links include an encrypted token to ensure they are not guessable, anyone with access to the links can view them without authentication to Salesforce.

It is advised to keep this setting disabled if there is a risk that someone might transmit sensitive customer data in an inline image. To help Vicasso support this feature without publicly accessible links, please consider upvoting this idea.

Content Delivery Expiration

Select the number of days until new public links generated through the setting above should expire and no longer be accessible.

Note: To avoid errors while attaching inline images on the New Comment Page when using the Enhanced Comment Editor, you must verify that the Create Content Deliveries user permission is enabled for your Email to Case Premium users. For that, please follow the instructions in this knowledge article.