Our library of survey program templates offers a convenient starting point for your own feedback initiatives. These templates are designed to give you a starting point, which you customize for your business operations.
To prevent any issues with importing into a production environment, we’ve set these templates to test mode, record pre-creation off, and set them to a default theme.
How to Import a Survey Template
- Download the Template Library ZIP file → https://vicas.so/sstemplatelibrary
- Unzip the file on your local computer. The ZIP file contains all templates below, organized into folders by survey methodology.
- Log in to the the destination org.
- Navigate to the "Create" tab of the "Simple Survey Builder"
- Click the "Import Survey" button or drag and drop the file to be imported into the "Create New Program from Import" tile.
- Confirm or update the name of the survey program and click the "Import" button.
- Resolve any possible naming conflicts and click the "Continue" button.
- Wait for the import process to finish.
- Click the "Continue to Survey" button to make updates to the newly imported program, or navigate back to the "Simple Survey Builder" to import another file.
Survey Template Collection
From the list of sample programs below, click the “Preview” link to try each of the survey programs.
Net Promoter Score® (NPS®)
Net Promoter Score® (NPS®) surveys measure customer loyalty by asking how likely they are to recommend a product or service on a scale from 0 to 10. They are used to assess customer satisfaction, identify areas for improvement, and track overall brand performance. More information about Bain & Company’s Net Promoter System® can be found here.
Customer Satisfaction (CSAT)
Customer Satisfaction surveys (1 to 5 stars) measure how satisfied customers are with a company's products, services, or overall experience.
- Support Interaction (Case): Preview
- Post-Event Feedback (Case): Preview
- New Employee Onboarding (User): Preview
Customer Effort Score (CES)
Customer Effort Score (CES) measures how easy or difficult it is for customers to interact with a company, particularly when resolving issues. Customers rate their experience from "very easy" to "very difficult." The aim of a CES survey is to evaluate and reduce the effort customers exert to resolve issues, with lower scores indicating a smoother, more positive experience.
Likert Scales
Likert scales measure respondents' attitudes, opinions, or perceptions on a given topic, typically on a 5-point or 7-point scale (e.g., "Strongly Disagree" to "Strongly Agree"). The Likert scale is useful for capturing varying degrees of sentiment and is commonly used in social science research, customer feedback, and employee surveys.
- Employee Engagement or Job Satisfaction Evaluation (User): Preview
- Evaluating Customer Loyalty (Contact): Preview
Thumbs Up/Down
Thumbs Up/Down is a simple feedback mechanism to gauge participants' opinions or satisfaction regarding a particular experience, product, or service. This binary scale is easy to understand and quick to respond to, making it suitable for informal feedback collection and quick assessments of customer sentiment.
Questionnaire
To start your survey program without using a score or rating scale, use the Questionnaire style survey.
- Product Feedback (Contact): Preview