Auto BCC configured email address — Sandi Hamilton (SIOS Technology Corp)
I used a workflow rule to do this too. The workflow rule automatically updates the field, Case: AdditionalCC, with the email address for the other reps when the case is first opened. Then, anytime an email is sent to the customer using the New Comment button, all of the other agents see the email that was sent to the customer (they are automatically cc'ed on the email via the New Comment button.