Look at From: address for auto adding contact roles, case teams, and external ca
Title
Look at From: address for auto adding contact roles, case teams, and external case contacts
Description
L.H. had an instance where a case user introduced a new contact into a case exchange by using the Additional To field. When that person replied, they expected that contact to be added as a case team member. At no point had they been in the To or CC fields.
