When a Case Flags administrator is configuring multiple custom aging speeds for different case types or service level agreements (SLAs), they want to define the custom speeds using a simple formula (e.g., 'Default Speed divided by 2') relative to the Default Aging Speed, so they can easily maintain and automatically adjust their custom flag timings if the Default Aging Speed is updated.

Currently, when a Case Flags administrator sets custom aging speeds, they must enter manual, hard-coded numerical values. This creates a significant maintenance burden: if the Default Aging Speed ever changes, the administrator must manually find and update every single custom aging speed that was based on the default. This process is time-consuming, repetitive, and introduces a high risk of administrative error, which can directly lead to incorrect case prioritization and potential SLA breaches.

Solution: Implement the ability to define custom aging speeds using a formula that references the current Default Aging Speed (e.g., allowing for multiplication or division by a specific number, such as Default Aging Speed / 2). This would make the custom speeds dynamically dependent on the default, eliminating the need for manual recalculation and ensuring that all aging speeds are correctly adjusted if the default value ever changes.